FREQUENTLY ASKED QUESTIONS

Need Help?

Refer to some of the frequently asked questions below.

If you are unable to find the information you need,
please contact us at entertainment.events@thevillages.com or by calling (352) 750-5411.

 

TOPICS

Box Office & Tickets

Free Nightly Entertainment

Concerts

 


Box Office & Tickets

 

 

Q: Do I need my Villages Resident ID to buy tickets?

A: In order to receive your Villages Resident discount (when applicable), you must provide your Resident ID to the Box Office clerk when buying at the windows. Only the individual buying the tickets needs to provide their ID. We do not need one for every individual attending an event.

 

Q: How do I get my Villages Resident discount online?

A1: To get your discount (when applicable), click the "VILLAGES RESIDENT LOGIN" button in the window that pops up when you click the "GET TICKETS" button. You will then be taken to a screen that asks you for your "Member/Golf ID#" and your Member/Golf PIN". Enter those numbers and click "Log In". After doing so, you will be redirected back to the previous screen where you can select your seats and continue with your order.

  • Your Member/Golf ID# is a 6-digit number located directly below the barcode on your Villages Resident ID.

  • Your PIN number is a 4-digit number assigned to you even if you do not play golf.

  • To get your PIN number, call the Tee Time Office at (352) 750-4558. Resident Discounts (when applicable) are applied at the ?Review Selection? screen during the order process.

A2: We have also added a large red button to the top of the page "VILLAGES RESIDENT DISCOUNT TICKETS". Click on this button and you will be asked to login. Once you have logged in, you will be brought to a list of events where you may select the show you wish to purchase tickets for. Any resident discounts (when applicable) will be automatically applied before the end of the transaction. THIS OPTION IS RECOMMENDED WHEN PURCHASING FROM ANY DEVICE THAT DOES NOT RUN ADOBE FLASH such as iPhones, iPads, Android Phones, and other tablets.

 

Q: It appears that the buttons are cut off on the ticket purchase window, and as a result I can't complete my order.

A1: Try making your computer's screen resolution higher. This will allow you to see more of the screen at once.

 

Q: Is there a limit to how many tickets I can buy?

A: Online, there is a 30 ticket limit per event. If you wish to buy more than 30, you will have to do additional transactions. At the windows, there is no limit. Occaionsally an event may have an additional limit. If so, it will be specifically stated in the advertising and verbiage under the event's information.

 

Q: I am having trouble buying tickets online, what do I do?

A: Contact The Villages Box Office at (352) 753-3229 or email us (preferred) at boxoffice@thevillages.com.

 

Q: I don't see a seating chart when I want to select my seats!

A: If you are on a Mac or PC, you may need to upgrade to the latest version of Adobe Flash Player. You can get that here.

If you are on a smart phone or tablet, you will only be able to select "Best Available". Smart phones and tablets do not currently support Adobe Flash Player, but don't worry, we are working on something and hope to have it released soon!

 

Q: I have extra tickets to a show that I am not going to use. Can I get a refund?

A: No, we do not offer refunds. You are more than welcome to sell your tickets or give them away to anyone you wish. You are also welcome to exchange your tickets for any other event currently on sale. The only stipulation is that you must exchange your tickets before the box office closes on the last business day before the performance.

 

Q: I bought my tickets online and selected "Print At Home", but I didn't get an email with my tickets.

A: Check your spam filter. The email containing your tickets is automatically generated and sometimes ends up in a spam folder. If you still do not see it, contact The Villages Box Office at (352) 753-3229 or email us (preferred) at boxoffice@thevillages.com and we will resend you your tickets.

 

Q: I am picking up my tickets at Will Call. Where do I go?

A: You can pick up your tickets up to an hour before the show at the Will Call table which is located near the main door to the theater. For polo, Will Call tickets are available for pick up at the main gate.

 

Q: I lost my tickets. What do I do?

A: If you have lost your tickets, we can get replacement tickets to you. If you bought them online using the Print At Home option, we will email you new tickets. If you bought them in person at one of our Box Offices, please stop by any one of them with a valid photo ID and we will reprint them for you at no cost.

 

Q: I want to exchange tickets. How do I do this?

A: You must come to the Box Office Windows to exchange your tickets. You may exchange your tickets for any other event that is currently on sale. You must exchange your tickets before the box office closes on the last business day before the performance. Each ticket you exchange will incur a $3 fee. After this fee is applied, you will either be charged or refunded the difference depending on the price of your original tickets vs. your new tickets. If you purchased your tickets online, the Web Ticket Fee is non-refundable.

 

Q: I have tickets to a show that is outdoors. What do I do if it rains?

A: Every event has different policies concerning weather. Please contact The Villages Box Office at (352) 753-3229 or email us (preferred) at boxoffice@thevillages.com.

 

Q: Where are you located? What are your hours?

A: You can find all of that information by clicking here.
 

Q: If my child sits in my lap, do they have to have a ticket?

A: Everyone is required to have a ticket, regardless of age.

 


FREE NIGHTLY ENTERTAINMENT

 

Q: Where can I find the nightly entertainment schedule?

A: All of our schedules are posted right here on the website. We always have this week's schedule as well as the full monthly schedule available for viewing here
 

Q: I have a suggestion for entertainment on the squares or at Katie Belles. Who do I contact?

A: Have a member or representative of the performer you wish to recommend fill out the form on our contact pageClick here to go directly to that page now.

 

Q: What is your policy for weather when it comes to Free Nightly Entertainment?

A: Safety is of the utmost importance. Every night we have several people keeping a close eye on the weather reports and radar who ultimately agree on a decision on whether or not to close down a particular square either temporarily (until the bad weather passes) or for the evening.

 

Q: Can we bring our own chairs to the squares?

A: Absolutely! For your comfort and convenience, we encourage you to do so. This is especially true during the winter months when we are at our busiest and for special events when chairs that are provided may not be available.

 

Q: Can I bring my own alcohol to the squares?

A: No. Our liquor license is limited to the Town Square where you purchased your drink and only to beverages distributed by our bars. Any consumption of alcohol outside of these limitations is in violation of local laws and ordinances.

 

Q: I do not like anything served at the bars on the squares, what can I do?

A: You are more than welcome to contact us to request that we serve a particular drink. Head over to the "Contact Us" page to get in touch with us.

 

Q: May we rope off a group of chairs prior to an event?

A: No. Roping or taping chairs together inhibits event setup. If you need to hold chairs, at least one person in your party needs to be with your chairs at all times.


 


CONCERTS

 

Q: Can I take pictures or video during a show?

A: Each show is different. Before the start of each show, an announcement will be made regarding what is permitted. Commonly, no video or flash photography is permitted.

 

Q: When do you open doors for a show?

A: Unless otherwise stated, we generally open doors 30 minutes prior to a performance, but this tends to vary.

 

Q: I having difficulty with my hearing. Is there something available for me?

A: Yes. We have Assistive Listening Devices available at every concert at the Savannah Center. Simply ask one of the ushers or staff members at the performance and they will be happy to get you a device.

 

Q: I require wheelchair accessible seating. What is available for me?

A: At every venue, we have many wheelchair accessible seats. On our seating charts when buying tickets, any blue square is an unsold wheelchair accessible seat. If all of those seats are sold, any aisle seat located on the floor at most of our venues can also accommodate a wheelchair. Please ask an usher to remove the seat so you can pull your wheelchair in its place. If you have further questions, please contact us at (352) 750-5411 and we will do everything we can to accommodate your needs.